1. Stock Availability

  • 99% of our online products are in stock.
  • Occasionally, items may sell out or be temporarily unavailable. These products will be clearly marked online.
  • The average restock lead time is 1–4 weeks.
  • If necessary, our customer service team will contact you with an estimated restock date.

2. Delivery Costs

  • Delivery costs are calculated at checkout based on your postcode, suburb and state.

3. Flooring Sample Orders

  • Samples help you select the perfect colour and tone for your project.
  • Automated notifications will update you when your order is received, dispatched and in transit.
  • Please note: Samples cannot be shipped to PO Boxes or Parcel Lockers. Only residential or business addresses are accepted.

4. Flooring Orders

  • Once your order is received, our team will prepare it for delivery or pick-up and send order and dispatch confirmations.
  • Bulk flooring deliveries: You must be present on the delivery day.
  • Deliveries are made via our own vehicles or third-party couriers, depending on your location.
  • Drivers require the customer to be present for hand unloading.
  • The customer must unload the goods or have personnel available on the day of delivery. This is mandatory.

5. Local Truck Run

  • Processing time: 1–3 business days.
  • Drivers will contact you to arrange a suitable delivery date and approximate delivery time.
  • Your presence is required for hand unloading of materials.
  • Unloading will be carried out by the customer with assistance from our drivers.

Available Regions

  • Sydney
  • Wollongong & Illawarra
  • South Coast NSW
  • Southern Highlands & Bowral
  • Canberra ACT
  • Goulburn
  • Central Coast
  • Newcastle

6. Pick-Up from Our Warehouse

  • Orders can be collected during business hours from our distribution centre.
  • A confirmation email will notify you when your goods are ready, including pick-up instructions.

7. Standard Shipping

Metro Australia

  • Transit time: approximately 1–5 business days.

Regional Australia

  • Please allow additional transit time for regional areas.
  • Some regional areas may require collection from the nearest depot.
  • For remote locations, we can provide a quote for direct delivery.
  • Additional freight costs for direct delivery must be approved and paid by the customer.

8. Local Depot Delivery – Regional Areas

  • Delivery to your nearest depot for self-collection may be a more cost-effective option.
  • We have access to hundreds of depot locations across Australia.
  • Email us with your order details and location to enquire about affordable shipping alternatives.

9. Requesting a Depot Collection

  • For pallet orders in regional areas, depot collection can be a cost-effective option.
  • You can request your preferred depot when obtaining a shipping quote from our customer service team.

Please note: We have access to thousands of depots across Australia. To access this option, you will need to request a quote.

  • Tracking information will be provided once your order arrives at the depot.

10. Summary of Delivery Transit Times

Location Estimated Transit Time
Sydney & Wollongong Same Day / Next Day
Illawarra / South Coast / Nowra / Southern Highlands 1–3 business days
Canberra ACT / Goulburn 1–5 business days
Central Coast NSW 1–4 business days
Newcastle NSW 1–5 business days
Metro Australian Cities 1–5 business days
Regional Australian Areas Allow additional transit time; some regions may require depot collection. Direct delivery quotes available on request.

11. Need Help?

If you’re unsure about shipping options, transit times or delivery costs, our friendly customer service team is here to help.

AMA Designer Floors

Phone: 0450 666 565
Email: admin@amadesignerfloors.com.au